Crediting service

How is service credited?

Your employer is required to provide QLeave with a return each quarter detailing your earnings and either confirming your continued engagement in the industry or your start and/or finish dates. If you perform cleaning work in a return period, you will be credited with one (1) day’s service for each day in that return period whether or not you performed cleaning work on a particular day.

For example -

1. If a return period is 92 days in length and you only perform cleaning work on one (1) day each week during the 92 day period, you must be credited
with 92 days service in the register of workers for the return period even though you performed cleaning work on only 13 of the days.

2. If there are four (4) return periods during your engagement period and you only perform cleaning work during three (3) of the return periods, you
will be credited with service for the total number of days in each of the three (3) return periods during which you performed the cleaning work.

If however, you stop working in the contract cleaning industry (even for only a few days in a return period), you will be credited for only those days you were actually employed. For example, if you cease work for an employer on a Monday and are not engaged by another employer to perform cleaning work until the following Thursday, you will not be credited in the register of workers for the intervening Tuesday and Wednesday.

You cannot be credited for any time you are not engaged in the contract cleaning industry even if you work on most of the days in a return period.


Missing service

It is important that you check your annual Long Service Leave Statement (previously known as a Notice of Service) carefully to make sure the work you have performed is recorded correctly. Any missing service could result in you missing out on a long service leave entitlement.

If you notice that service is missing from your QLeave records, please contact your employer/s and advise them to supply the amended details to QLeave.


Retrospective service

The application of Retrospective Service Credits was introduced as a transitional arrangement on commencement of the Scheme on 1 July 2005.

The last date on which submission of retrospective service credit applications could be lodged and assessed by QLeave was 30 June 2007.

The legislation allowed workers who had worked in the contract cleaning industry in Queensland for any part of the five (5) year period prior to the scheme starting on 1 July 2005 and were eligible for registration in the Scheme, to apply for retrospective service credits. This could have given them service credits for up to five (5) year's work. This meant they would have qualified for their long service leave entitlements earlier than had they started accruing credits only after 1 July 2005.

Retrospective service was recognised up to a maximum of five (5) years
only where workers had no existing entitlement to long service leave from their employer under the Industrial Relations Act 1999. Workers needed to provide evidence of work in the contract cleaning industry and of their ordinary wages earned.

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Last modified: August 2016