Frequently Asked Questions

Q: When will I be able to make a long service leave claim?
A: You will need to have ten (10) years of service recorded with the Contract Cleaning Industry (Portable Long Service Leave) Authority before you have an entitlement under the legislation. However, under certain circumstances, you may be able to make a claim if you are permanently leaving the industry and have seven (7) years registered service or more. For full details, please contact QLeave.

Q: I have been working for my employer for 10 years or more. Does my employer have to pay me my long service leave payment or do I make a claim to QLeave?
A: The portable long service leave scheme does not replace your employer’s obligations under the Industrial Relations Act 2016 to pay your long service leave entitlement. If your employer has an obligation under that Act, they will need to pay your entitlement. However, your employer may be able to claim a partial reimbursement from QLeave for the service worked (from 1 July 2005).

Q: Is there any limit to the number of service credits workers can earn?
A: The total number of service credits that workers may earn in any financial year is 365, irrespective of the number of employers they may have.

Q: What information will QLeave keep regarding a worker’s personal details?
A: Under legislation, QLeave must keep a record of:

    • name, date of birth and address
    • the worker's mobile phone number
    • the worker's email address
    • the number of days a worker has worked with each employer
    • the total ordinary wages paid to the worker
    • the date on which the worker became a registered worker in the Scheme
    • the worker’s long service leave entitlement.
Q: How much money do I have and how can I get it?
A: The portable long service leave scheme operates on a pooled fund basis. The Scheme is funded by employers making a pooled payment based on the wages they paid during each quarter. QLeave invests the funds to enable long service leave benefits to be paid from the pool to workers when they reach their entitlement period. There is no set dollar amount for long service leave payments. The amount of long service leave paid to a worker is calculated at the time the worker lodges their claim with QLeave.

Q: Is long service leave similar to superannuation?
A: QLeave is not a superannuation scheme. It is a long service leave scheme that provides benefits to a worker based upon the time worked in the industry rather than an individual employer. For example, on reaching ten (10) years service they are eligible to take 8.67 weeks paid leave. Long service leave is treated as a form of a salary payment during the normal course of a workers employment.


Last modified: October 2017