If you need help with your worker service return, you don’t need to wait on hold. We can help through a Microsoft Teams appointment or by phone at a time that suits you using our callback service.

If you need live, interactive support, book a Microsoft Teams appointment. Over Microsoft Teams, our experts can help you navigate the portal and provide hands-on guidance in real time.

For general questions about your worker service return, book a phone appointment.

Please note that no additional software downloads are necessary for a Microsoft Teams appointment. A link will be emailed to you after your appointment is confirmed, with steps for you to follow to join your appointment with one of our representatives.

Authorised contacts

QLeave has a legal obligation to maintain the confidentiality of your business. Therefore, we can only discuss detailed information regarding your business and your registered workers with authorised contacts listed under your employer registration. You must be an authorised contact for the employer registration you are enquiring about. 

Before your appointment

Before your appointment, we ask that you are prepared and ready with all necessary documentation and information for us to help you with your situation.

Please ensure you have access to a quiet space without interruption for the duration of your appointment. If you are travelling, in the middle of another task, or otherwise occupied, our team will not be able to help you effectively and will have to reschedule your appointment.

We ask that you have access to a computer and a reliable internet connection, as we may ask you to navigate the portal during the conversation.