Missing work history

It’s important that you check your annual long service leave statement carefully to make sure all the work you've performed has been recorded correctly. If you’re missing service, you may miss out on a long service leave entitlement.

Your employer has a responsibility under legislation to report your service to QLeave at the end of each financial year. If you notice any service missing from your record, you need to ask your employer to add it for you. In general, contacting your employer will be the fastest way to have your service updated.

How can my employer update my service?

Your employer can login to QLeave online services to add your missing service. There are instructions available here to help your employer submit an outstanding worker service return. If they need to update your service for the current financial year, we also have instructions for this available here.

Alternatively, your employer can contact us for help updating your service.

What if my employer refuses to update my service?

If your employer refuses to update your service, you can also report your employer. We will follow up reports and take appropriate compliance action where necessary.

When you report an employer, you’ll need to provide copies of your income tax returns for the period of time with missing service. It's a good idea to have these documents ready before you complete the form. You'll also need to provide your employer's ABN. You can find their ABN on the Australian Business Register website.

Only lodge a request if you cannot contact your employer or they refuse to update your service. Processing a missing service report will involve a longer wait time as we may need to contact your employer to confirm the details of your service.