Frequently asked questions

About the Scheme

What is QLeave?

QLeave provides a long service leave scheme for workers in Queensland’s community services industry. Our scheme rewards you for your service to the industry by making sure you receive long service leave benefits, even if you change employers.

How does it work?

Each quarter, your employer reports the days you’ve worked to QLeave. They will also pay a levy based on your wages. When you have seven years of service recorded, you’re entitled to 6.1 weeks of long service leave paid by us.

Entitlements are based on time spent in the industry rather than time spent with an individual employer. So, even if you change jobs, we’ll know how many days you’ve worked overall.

Joining QLeave

Who is eligible?

Workers in Queensland’s community services industry who:

  • are employed by an employer providing community services, and
  • perform community services work, or
  • support the provision of community services.

This includes workers who:

  • are engaged as a full-time, part-time or casual employee
  • are engaged under a contract for service, including labour-hire workers
  • operate as a sole trader
  • work for both for-profit and not-for-profit organisations.

Who is not eligible?

Some community services workers are not eligible to join QLeave.

These include:

  • federal, state and local government workers
  • workers engaged to perform work unrelated to the purpose of providing community services
  • workers in standalone childcare and early childhood education centres, kindergartens and school-based childcare services
  • workers employed in aged care, in a nursing home or retirement village delivered by a standalone aged care provider or service.

My membership

What information will QLeave keep about me?

Under the Community Services Industry (Portable Long Service Leave) Act 2020, we must keep a record of:

  • your name, date of birth and address
  • your mobile phone number
  • your email address
  • your employer details
  • the type of work that you perform
  • the number of days you’ve worked with each employer
  • the total ordinary wages paid to you
  • the date on which you became a registered worker in the Scheme
  • your long service leave entitlement.

What are service credits and how many can I earn?

One day worked equals one service credit accrued with QLeave. The total number of service credits that you may earn in any financial year is 365, irrespective of the number of employers you work for. Each credit goes towards your QLeave record and determines when you can claim long service leave. You need to accrue 2,555 credits (equivalent to seven years of service) to be able to make a claim.

Who should add service, me or my employer?

Your employer is required to report the days you work to QLeave. You can view your long service leave statement online at any time. Please check this carefully to make sure we have a record of all the work you’ve performed.

Claiming long service leave

When can I make a claim?

When you have seven years of service recorded with QLeave, you’re entitled to 6.1 weeks of long service leave paid by us.

How much will I be paid when I take long service leave?

There’s no set dollar amount for long service leave payments. We calculate the payment amount when you lodge your claim as it is based on your wage and the number of years you have worked in the industry.

I’ve been working for my employer for seven years or more. Does my employer have
to pay my long service leave payment or do I make a claim to QLeave?

The portable long service leave scheme does not replace your employer’s obligations under the Industrial Relations Act 2016 to pay your long service leave entitlement. If your employer has an obligation under that Act, they need to pay your entitlement. However, they may be able to claim a partial reimbursement from QLeave.