Requesting review of a decision

We make decisions on a variety of matters concerning employers, workers and levy payers under the Building and Construction Industry (Portable Long Service Leave) Act 1991, Contract Cleaning Industry (Portable Long Service Leave) Act 2005 and the Community Services Industry (Portable Long Service Leave) Act 2020.

In most cases, you'll receive written notice outlining the decision we've made and what you can do if you're not satisfied.

Building and construction industry

Your options

If you're dissatisfied with a QLeave decision, you may apply to have the decision reviewed internally within the statutory timeframes. This is known as an application for an internal review request. Types of decisions that may be internally reviewed include:

  • A decision, determination, direction or notice made or given by QLeave
  • The accuracy of a notice given to the person under this Act
  • An entry in the register of workers.

You may also file an appeal directly with an Industrial Magistrate.

How to request an internal review with QLeave

There are a few ways you can ask us to review a decision.

You can:

1. Complete the online Internal Review form and ensure you attach all relevant supporting documentation at the time of submission. You should receive an automated confirmation email when your application has been submitted.

2. Contact us on 1300 QLEAVE (1300 753 283) to request a PDF form and return to us via:

3.  Send us an email or a letter with supporting documentation.

Timeframes

Please note, legislative timeframes apply to the lodgement of your internal review. Timeframes will vary depending on the type of decision you are seeking to be reviewed.

Type of Application:

  1. An application for an internal review must be lodged within 45 days after the original decision was given
  2. An application for an internal review can be made at any time if the original decision relates to an entry in the register of workers.

How to appeal the internal review decision?

To file an appeal to the Industrial Magistrate, you must complete a Notice of Appeal form and lodge with your nearest Magistrates Court.

The notice of appeal must state the following:

  • The decision being appealed against
  • The material facts relied on in support of the appeal
  • The relief sought.

You must file an appeal with an Industrial Magistrate within 28 days from the day the internal review decision is made or given to you.

For more information about filing a notice to appeal with the Industrial Magistrate, please go to www.qirc.qld.gov.au.

If you are still dissatisfied after receiving a decision from an Industrial Magistrate, you may file an appeal with the Industrial Court.

Contract cleaning industry

Your options

If you're dissatisfied with a QLeave decision, you may apply to have the decision reviewed internally within the statutory timeframes. This is known as an application for an internal review request. Types of decisions that may be internally reviewed include:

  • A QLeave decision about an application or a levy or levy amount
  • An entry made by QLeave into a register of workers or a register of employers
  • A direction or notice that is given by QLeave.

How to request an internal review with QLeave

There are a few ways you can ask us to review a decision.

You can:

1. Complete the online Internal Review form and ensure you attach all relevant supporting documentation at the time of submission. You should receive an automated confirmation email when your application has been submitted.

2. Contact us on 1300 QLEAVE (1300 753 283) to request a PDF form and return to us via:

Timeframes

Please note, legislative timeframes apply to the lodgement of your application for an internal review. Timeframes will vary depending on the type of decision you are seeking to be reviewed.

Type of application:

  1. Your application for an internal review must be lodged within six months of the original notice being given if it relates to information in a notice of service (long service leave statement).
  2. You can apply for an internal review at any time if the original decision is about an entry in the register of workers or employers.
  3. Otherwise, an application for an internal review must be lodged within 45 days after the original decision was given.

Other parties involved in an internal review decision

If we decide the employer or a worker of the person who applied for an internal review may have an interest in the matter, QLeave must give notice of the application and supporting documents to the employer or worker and invite submissions.

If that worker or employer makes a submission on the application, QLeave must provide a copy of the submission to the aggrieved person and allow at least 7 days for the aggrieved person to make a further submission to QLeave.

How to appeal the internal review decision?

If you’re dissatisfied with a review decision, you may appeal it. To file an appeal to the Industrial Magistrate you must submit a Notice of Appeal form with your nearest Magistrates Court.

The notice of appeal must state the following:

  • The decision being appealed against
  • The material facts relied on in support of the appeal
  • The relief sought.

You must file an appeal with an Industrial Magistrate within 28 days from the day:

  • The internal review decision is given to you; or
  • The internal review request is taken to have been refused.

For more information about filing a notice to appeal with the Industrial Magistrate, please got to www.qirc.qld.gov.au.

If you are still dissatisfied after receiving a decision from an Industrial Magistrate, you may file an appeal with the Industrial Court.

Community Services Industry

Your options

If you're dissatisfied with a QLeave decision, you may apply to have the decision reviewed internally within the statutory timeframes. This is known as an application for an internal review request. Types of decisions that may be internally reviewed include:

  • A QLeave decision about an application or a levy or levy amount
  • An entry made by QLeave into a register of workers or a register of employers
  • A direction or notice that is given by QLeave.

How to request an internal review with QLeave

There are a few ways you can ask us to review a decision.

You can:

1. Complete the online Internal Review form and ensure you attach all relevant supporting documentation at the time of submission. You should receive an automated confirmation email when your application has been submitted.

2. Contact us on 1300 QLEAVE (1300 753 283) to request a PDF form and return to us via:

Timeframes

Please note, legislative timeframes apply to the lodgement of your application for an internal review. Timeframes will vary depending on the type of decision you are seeking to be reviewed.

Type of Application:

  1. Your application for an internal review must be lodged within six months of the original notice being given if it relates to information in a notice of service (long service leave statement).
  2. You can apply for an internal review at any time if the original decision is about an entry in the register of workers or employers.
  3. Otherwise, an application for an internal review must be lodged within 45 days after the original decision was given.

Other parties involved in an internal review decision

If we decide the employer or a worker of the person who applied for an internal review may have an interest in the matter, QLeave must give notice of the application and supporting documents to the employer or worker and invite submissions.

If that worker or employer makes a submission on the application, QLeave must provide a copy of the submission to the aggrieved person and allow at least 7 days for the aggrieved person to make a further submission to QLeave.

How to appeal the internal review decision?

If you’re dissatisfied with a review decision, you may appeal it. To file an appeal to the Industrial Magistrate you must submit a Notice of Appeal form with your nearest Magistrates Court.

The notice of appeal must state the following:

  • The decision being appealed against
  • The material facts relied on in support of the appeal
  • The relief sought.

You must file an appeal with an Industrial Magistrate within 28 days from the day:

  • The internal review decision is given to you; or
  • The internal review request is taken to have been refused.

For more information about filing a notice to appeal with the Industrial Magistrate, please got to www.qirc.qld.gov.au.

If you are still dissatisfied after receiving a decision from an Industrial Magistrate, you may file an appeal with the Industrial Court.