Claiming long service leave
Types of claims
Are you taking a break?
You need to make a taking leave claim.
- this claim can be made after 10 years of service (3,650 service credits)
- provides you with 8.67 weeks of paid long service leave
- you must not be working during the claim period
- You must claim a minimum of five days leave unless it's your final claim.
Are you leaving the contract cleaning industry?
You need to make a leaving the industry claim.
- can be made if you have permanently stopped working in the contract cleaning industry
- you must have accrued 2,555 service credits or more
- your registration will be cancelled if you make this type of claim. If you return to the contract cleaning industry after making a leaving the industry claim you will have to start building service credits again from zero.
Are you making a claim on behalf of someone else?
You need to make a personal representative claim.
- if one of the above entitlements exist, an authorised representative may make a long service leave claim for a deceased worker.
- a person listed as a beneficiary of a deceased worker's superannuation may not necessarily be an executor or administrator (this is because a deceased worker may opt to leave their superannuation to a beneficiary not included in a will).
You will need to contact us if you're making a personal representative claim. Please email email@example.com or call 1300 QLEAVE (1300 753 283).
Please note: Workers cannot be paid by both QLeave and their employers for the same long service leave period.
Single Touch Payroll (STP)
When your long service leave claim is paid, it will be reported through Single Touch Payroll (STP) to the Australian Tax Office. This means you won't receive a PAYG payment summary when your claim is paid, but you can check these details by logging in to your MyGov account.
Completing a paper claim?
If you're completing a long service leave claim by paper form, ensure you select yes or no for the question 'are you claiming the tax-free threshold?'. If left blank, we'll process the claim as if you are claiming the tax-free threshold, which could carry tax implications. Once a claim has been paid this cannot be altered.