Employers must provide workers’ employment details at the end of each financial year. This is known as a worker service return. They are due 31 July, every year. 

The service is recorded against the worker's QLeave registration and counts towards their overall long service leave benefit. The return is a list of all workers that we have recorded as being employed by you/your business.

You are legally required to complete your worker service return by 31 July each year. If a worker believes service is missing from their record, they’ll be asked to contact you so the service can be adjusted.

You can add or update worker service through the worker and employer portal for past returns or the current financial year. You can also contact us to request a paper form. If service is not added, workers may lodge a complaint, and we may take action to ensure their service is recorded correctly.

You can complete your worker service return by logging in to the worker and employer portal. You can either:

• enter details & information directly into the online return

• complete a spreadsheet and import it into online services (advised for employers with more than 30 workers)

If you would like assistance with completing your worker service return, you can book an appointment with our team.

Steps to submit your worker service return online

Steps to submit your spreadsheet worker service return

If you’ve added new workers, some of them may have a ‘pending’ status because we need to assess their eligibility. You cannot finalise your return if you have ‘pending’ workers. However, you can still submit service for the rest of your ‘active’ workers.

Keep an eye on your inbox, and we’ll send you an email once we’ve assessed your worker’s eligibility to advise you that your return is ready to finalise.

If you employ building and construction workers in another state or territory, you'll need to comply with the relevant long service requirements in each of those states and territories.

Please note that you cannot record work performed outside of Queensland with QLeave. Service must be recorded with the relevant authority where the work was completed, and employers must be registered with the relevant authority where they employ workers.

Injured workers

If your worker becomes injured, please advise QLeave as soon as possible, so we are able to correctly attribute service in line with your worker compensation agreement.