Steps to start or terminate a worker

You can start or terminate workers at any time using QLeave online services.

Before you start

Worker information

If you've previously started new workers online, you may notice that we're asking for more information about new workers than we did in the past.

This is because we're now doing more eligibility checks when workers are first registered. By doing this early, we can make sure we're not registering workers who are not eligible to claim through QLeave. This means we won't risk paying claims to ineligible workers and will be able to maintain the levy rate, so we can continue supporting the industry by paying long service leave claims well into the future.

How to terminate a worker

Before you can terminate a worker in the current financial year, you must submit your most recent annual worker service return first. If your return hasn't been submitted, the option to terminate a worker will be disabled.

If the worker finished working for you in the last financial year (before 30 June), you can terminate them while completing your worker service return. Click here for more information about completing the worker service return.

Log in

1. Go to QLeave online services.

Click the orange sign in button

2. Enter your email address and password and click Sign in.

3. If you don’t know your password, click Forgot your password? to reset it. A verification code will be emailed to you. Click here for help resetting your password.

Screenshot showing the QLeave online services home page

4. Once you've logged in, you'll be taken to the online services home page. From the I want to menu on the right-hand side, select Start or terminate a worker.

View your current and past workers

Current workers

Image showing current workers table in QLeave online services

  • The current workers tab will show you a list of all the workers we have recorded as working for you currently. You will see this list by default.

Past workers

  • The past workers tab will show you a list of your previous workers, and when they worked for you. If you need to restart one of these workers, you will need to start them as a new worker.

Start a new worker

Image showing start worker button

1. In the current workers tab, click the down arrow next to the start/terminate workers button and select start a new worker.

  1. Enter the worker’s QLeave membership number if you know it. If the membership number is recognised, the worker’s name will appear under this field and their contact details will be pre-filled based on our records.
  2. Select the correct work classification from the list. Click here for a list of classifications.
  3. Enter the worker’s start date. This is the date the worker started working with you.
  4. Select whether they work on a full time or part time basis.
  5. Tell us how the worker is paid by selecting whether they are an employee of the business or a contractor.
  6. Select the employee type. The options you see will be based on whether you said they were an employee of the business or a contractor.
  7. Select the option that applies to the worker: the worker is engaged by a labour hire agency, the worker performs work for a federal, state or local government, the worker performs work in the coal mining industry, or none of the above.
  8. Select the worker’s daily duties from the following: supervising workers, using tools of the trade as required, managerial, clerical or professional duties, or none of the above.
  9. Provide the worker’s contact details (only if the worker’s membership number is not provided or recognised in the first field). The required fields for this section are: first name, last name, email address, mobile and date of birth.
  10. Provide the worker’s street address. You can either search for their address or enter it manually.
  11. If the worker’s postal address is different to their street address, untick the checkbox and enter their postal address in the fields below.
  12. Click save. The worker will now be added to your list of current workers. Please note, if the worker is new to QLeave they will have a status of “pending” until we’ve approved their registration.

Terminate a worker

Please note: Before you can terminate a worker in the current financial year, you must submit your most recent annual worker service return first. If your return hasn't been submitted, the option to terminate a worker will be disabled. Click here for more information about completing the worker service return.

1. From the list of current workers, select the worker/s you would like to terminate.

2. Click the down arrow next to the start/terminate workers button and select terminate selected workers.

1. Full Time: If the worker was employed on a full time basis until they finished working for you, select the orange checkbox to indicate that they were full time. If they were employed on a part time or casual basis, leave the checkbox unticked.

2. Days Worked: If the worker was part time or casual, enter the number of days worked (up to a maximum of 220) in the field. This field will be disabled if you selected that the worker was full time.

3. End date: Enter the date the worker finished working for you.

4. Click submit. The worker will now be removed from your list of current workers and you will not need to report service for them at the end of the financial year.

You can also start new workers by bulk importing a spreadsheet into online services. Click here for instructions.