Steps to your online claim

What you'll need before you claim

What you'll need before you claim

  1. Your tax file number
  2. Your ABN (if you are a labour-only subcontractor)
  3. Your service updated by your employer (if you are lodging a leaving the industry claim)
  4. Proof of rate of pay from the employer who last recorded service on your QLeave membership. (See examples below.)

Proof of rate of pay for PAYG employees is:

  • a payslip or
  • a letter from your employer (on company letterhead) stating your ordinary working hours, hourly rate,
    allowances (specified separately) and type of work performed.

Proof of rate of pay for labour-only subcontractors is:

  • a tax invoice which shows your hourly rate of pay or
  • your most recent tax invoices for a period of three months, if paid on a piecework rate or
  • a letter from your employer (on company letterhead stating your ordinary working hours, hourly rate, allowances (specified separately) and type of work performed.

Proof of rate of pay for working directors is:

  • a current payslip or letter from your accountant stating your ordinary working hours, hourly rate, allowances (specified separately) and type of work performed.

Login

GETTING STARTED

  1. Go to the Worker log in page.
  2. Enter your username (QLeave worker number) and password and click Log in.Worker log in page
  3. If you have forgotten your password, click Reset password and a temporary password will be emailed to you.
  4. Click Make a claim from the menu.Make a claim button
  5. To make a claim click New. This page shows your current long service leave entitlement in days. Please note: you must have at least 5 days available to make a claim unless you have stopped working in the industry. If you are a member of an interstate portable long service leave scheme, please provide your membership number/s on this page.
    New button for worker claim

Enter your claim details

ENTER YOUR CLAIM DETAILS

Worker online claim details

  1. Your contact details recorded by QLeave are displayed. Please update these fields if needed. Changes will be saved to your QLeave record. 
  2. Your long service leave entitlement is shown in days. Please note: you must have at least five days available to make a claim unless you have stopped working in the industry.
  3. Select either: 
    1. Taking Leave for a 10 year long service leave claim OR
    2. Leaving the Industry. If you have permanently stopped working in the building and construction industry and have not yet reached a 10 year entitlement (2,200 service
      credit days). Please note: if you make a leaving the industry claim, your QLeave registration will be cancelled. Further information on claim types and reasons for leaving the industry can be found in the more information section below.
  4. If you are a member of an interstate scheme, please enter your membership number/s. Your claim will be
    processed against your QLeave entitlement prior to using any interstate service. Interstate service accessed is calculated in accordance with the policies of those schemes. Details for interstate schemes can be found here. 
  5. Select a date for the leave to start. For Taking Leave claims, your long service leave cannot begin on a
    weekend or public holiday.
  6. If you are Taking Leave, enter the number of days you wish to claim. For Leaving the industry claims, the number of days will be automatically entered in this field.
  7. If a Regional Show day in your work area falls within your leave period, select Yes and specify your work
    region (Taking Leave claims only). You will receive payment for a public holiday/s if it falls within your
    leave period. You must be on long service leave (paid by QLeave) on the working days immediately
    before and after the public holiday to receive the additional payment.
  8. Enter the name of your current employer. If you are currently unemployed or working outside the building
    and construction industry, enter the name of your last employer (in the building and construction industry)
    and the date you last worked for the employer in the field that appears on the screen.
  9. Select Yes if you entered your current employer in the field above or No if you are no longer employed by the person or company you entered in the previous field.
  10. Select the type of work you perform (or performed). For example, electrician or bricklayer.
  11. Please indicate if you are an employee, labour-only subcontractor or working director. Labour only
    subcontractors will need to enter their ABN. Working directors will need to supply further information as required.
  12. Enter your hourly rate of pay and the number of ordinary hours you work per week.
  13. Enter your Tax File Number and select Yes or No to claiming the tax-free threshold. If you are not going to
    be paid by your employer during your long service leave, the tax will be deducted in accordance with the Pay as You Go Withholding Tax Tables supplied by the Australian Tax Office taking into account the information supplied. If you are going to be paid by your employer during your long service leave, the tax will be deducted from the QLeave payment at your marginal tax rate, which may vary between 31.5% and 46.5% depending on your weekly wage and whether you have claimed the tax-free threshold. For more information on the tax-free threshold and what it means to you, contact the Australian Taxation Office.
  14. Claims are paid via Electronic Funds Transfer (EFT). Enter your BSB, account number and name. Your bank name and branch are automatically generated using the BSB.
  15. Claims are typically paid by QLeave within 10 working days. Tick as soon as possible to receive your claim
    payment in this timeframe or, if you would like to delay payment (longer than 10 working days), insert a date that you would like to receive the payment.
  16. You must attach proof of your rate of pay which could include a payslip or invoice. Acceptable forms of proof are explained on the front of this guide.
  17. To clear all data you have entered and start your claim again, click Clear at the top of the screen. Please note: this will erase everything you have entered on the form.
  18. Once you have finished entering your claim information, click Next. Please note: all fields marked with an * are mandatory fields. Incorrect or incomplete information will be marked with a !. You will need to amend
    these fields before you can continue with your claim.

Review and submit your claim

REVIEWING YOUR CLAIM

  1. After completing all mandatory fields, you will need to review your claim details. Tick the Declaration box to confirm that the information you provided is true and correct.
  2. To finalise your claim, click Submit.
  3. If amendments are required, click Cancel to return to the previous page and update your information.Review worker claim
  4. After you submit your claim you'll see your claim number. You can print and/or save a copy of your completed claim form.Worker claim submitted

Information for your claim

INFORMATION REQUIRED IN YOUR CLAIM

A maximum wage rate applies. Find the current rate here.


CLAIM TYPES
Taking Leave
  • You must have accrued at least 2,200 service credits (equivalent to 10 years of work) to make this claim.
  • You must claim a minimum of five (5) working days leave, unless you have permanently stopped working in the building and construction industry and this is your final claim.
  • Public holidays will be paid to you provided you are on long service leave (paid by QLeave) on the working days immediately before and after the public holiday to receive the additional payment.
  • If you are taking a period of leave that spans a financial year and you want full payment before the leave commences, the full amount will appear on your payment summary for the year in which it is paid. If you are taking a period of leave that spans a financial year and you want to split the payment over the two financial years (and receive two separate payment summaries), you will need to submit two claims.
Leaving the industry
  • You must have permanently stopped working in the building and construction industry to make this claim.
  • Your QLeave worker membership will be cancelled after the claim has been processed.
  • Reasons for ceasing employment:
    • Bona fide redundancy – the Australian Taxation Office has described this as:
      • the employee must have been dismissed from a job, not having left voluntarily
      • the employee must have been made redundant (where the employee’s particular work has ceased or tapered off or the workplace has been relocated) and
      • the dismissal must have been made before the employee has to retire (for example, before age 65, or before a set period of service).
    • Invalidity – when physical or mental incapacity stops an employee from continuing in their present line of work, forcing them to leave employment early (and in any event before age 65). Invalidity needs to be certified by two qualified medical practitioners.
    • Approved early retirement scheme – a scheme devised by an employer offering incentives to encourage staff to retire early or resign. The details of the scheme must be submitted to and approved by the Australian Taxation Office before any concession tax rates apply.