Steps to submit your worker service return

Click here to see the steps in an easy to follow video guide.

You can submit your worker service return to QLeave in two ways. They are:

  • entering data directly into online services
  • bulk importing a spreadsheet into online services

This guide shows you how to submit your return by entering data directly into online services. Click here for instructions to do it via a spreadsheet.

If you didn’t engage any eligible workers during this financial year, you will need to complete a Nil Return. Click here for instructions.

Helpful hints before you start your return

ONLINE SERVICES WILL TIME OUT AFTER 20 MINUTES OF INACTIVITY

Please note, our online services will time out after 20 minutes if you are not actively using it. If this happens, it will log you out and you will lose any data you’ve entered.

To prevent this from happening, do not leave it inactive for longer than 15 minutes and make sure you keep clicking Save to save your data.

PAGES IN SERVICE RETURN SCREEN

Please note, a maximum of 10 workers are displayed on each page of your service return.

If you have more than 10 workers, your return will include multiple pages. Use the page numbers at the bottom of the screen to click through all pages to ensure you complete the service information for all workers on your list.

PARTIAL RETURN SUBMISSION

You are able to do a partial return submission if you have entered service information for some workers but not others. You can save and come back to finish your return later if you want. If you do this, remember to complete the service information for your remaining workers to submit the return before 31 July.

FULL TIME

Full time:

  • five (5) days per week (between the start and finish dates in the relevant financial year)
  • 220 days per year (this number of days will be calculated automatically when you select full time on worker service return)
  • part time or casual
  • not inclusive of overtime.

PART TIME

Part time is:

  • less than five (5) days per week (between the start and finish dates)
    OR
  • an eligible subcontractor (count the total number of hours worked and divide by 7.6 hours to calculate the number of days service).

TERMINATION END DATE

Termination End Date is:

  • the date you stopped engaging the work
    OR
  • the date the worker stopped performing eligible building and construction work in Queensland (if they are still engaged by you, but not performing work that is eligible for QLeave).

Log in

1. Go to QLeave online services.

Click the orange sign in button

2. Enter your email address and password and click Sign in.

3. If you don’t know your password, click Forgot your password? to reset it. A verification code will be emailed to you. Click here for help resetting your password.

Screenshot showing online services home page

4. Once you've logged in, you'll be taken to the online services home page. From the I want to menu on the right-hand side, select Submit my annual return.

Screenshot showing the service return table in online services

5. Ensure that the correct business is selected. In the Outstanding tab, you'll see a list of your outstanding returns. These are listed by financial year.

To start your return, click Create.

Complete your service return

Add new workers pop up

1. You need to add new workers first before starting your service return. After you click Create, the above screen will pop up prompting you to add new workers.

To do this, click the blue 'Add your new workers here' link and you'll be redirected to the Workers tab. Click here for instructions to start new workers.

If you don’t need to add new workers, click Continue to start your return.

If you didn’t engage any eligible workers during the financial year, you will need to complete a Nil Return. Click here for instructions to do this.

List of workers in service return screen

2. A list of all your workers will appear on the Service Return screen.

The top section displays your selected business, Service Return period, Status, Service Period Start date and Service Period End date.

The bottom section displays your worker details, including each Worker’s Registration ID and Name. These details are pre-filled based on the information you provided when they started. When you first start the return, all your workers will have a Status of ‘Not Submitted’.

For each worker, go across each column from left to right and update the required information.

Check the information in the Work Type and Work Classification columns is correct. If the worker’s work type and classification has changed, you can update this by clicking on the field and selecting the correct work type and work classification from the dropdown list. If their work type or classification has not changed, you don't need to do anything and can continue moving across the table.

The Start Date for each worker is pre-filled based on the date you provided when you started that worker, so this column can’t be changed.

Click full time

3. In the next column, click the orange checkbox if the worker is Full Time

If the worker is full time, QLeave will automatically calculate their service at 220 days for the financial year (which is the most a worker can record).

Enter Days Worked

4. If the worker was employed on a part time or casual basis, leave the orange checkbox unticked and enter the number of days worked by the worker in the Days Worked column.

Terminate full time worker

5. If a full time worker has ceased employment with you during the financial year, click the orange checkbox in Full Time and Terminated columns and enter their last day worked in the End Date column.

Terminate part time worker

6. If a part time or casual worker has ceased employment with you, enter the number of days they’ve worked in the Days Worked column, click the orange checkbox in the Terminated column and enter their last day worked in the End Date column.

Click Save

7. Once you have entered information in the data fields for your workers, click Save

Please note, a maximum of 10 workers are displayed on each page of the return. If you have more than 10 workers, you will need to click through each page to complete the information for all workers on your list.

Error message

If there’s any errors on your return, you’ll receive the above message.

Go through the table and find the fields highlighted in red, fix the errors and click Save again.

Submit your return

Click checkbox to select all workers

1. Once you’ve completed all worker information and are ready to submit your service return, click the top left checkbox (next to Worker Registration Id) to select all workers.

Select and submit all workers

Submit All Workers

2. The save button will now change to Submit. Click the down arrow next to the Submit button and select Submit All Workers.

  • When submitting your return, please only click the submit button once. If you double-click the submit button, it may result in duplicate records being submitted.

Click Continue

3. Complete the declaration and click Continue to submit your return to QLeave.

Your return will now appear in the Complete tab under service returns. This means QLeave has received your return. If we have any questions, we'll contact you.