Worker Service Returns

You need to give details to QLeave about your workers’ service at the end of each financial year. You can do this by completing a Worker Service Return.

The service is recorded against the worker's QLeave membership and counts towards their overall long service leave benefit. The return is a list of all workers that we have recorded as being employed by you or your company.

You'll need to add any eligible workers who do not appear on this list too.

How to complete your return

As we continue to improve our online services, please be aware that you currently can't complete a worker service return online. We’ll contact you in June to let you know when returns are available and how to do it. Thank you for your patience.

If you need to make any updates to your registered workers before then (for example, you need to terminate a worker, start a worker or update service), email members@qleave.qld.gov.au and we'll do it for you. In your email, please provide the names of any workers you would like to make service updates for, and what you're wanting to do. Please allow up to 10 business days for processing.

Avoid penalties

It's a legislative requirement to submit the Worker Service Return by the due date. Failure to lodge the return may result in QLeave commencing prosecution, without further notice to you.

Prosecution may result in a conviction and fine for each worker not included on your return. You may also have to compensate QLeave for costs incurred as a result of legal action.

The due date to submit Worker Service Returns is 31 July. If you don't file a return by the due date then compliance action will occur as follows:

  • Two weeks overdue - reminder sent to employers advising that the Worker Service Return has not been received and prosecution may commence.
  • Four weeks overdue - final reminder before legal action.

Working outside Queensland

If you employ workers who perform building and construction work in another state or territory, you'll need to comply with the relevant long service requirements in each of those states and territories. Both you and your workers will need to register with each different scheme.

Although service can't be transferred between schemes, service accrued in all schemes can be combined to qualify a worker for a long service leave benefit.

Please note, you can't record work performed outside of Queensland with QLeave.